Frequently asked questions
Where are Maison and Mia bags made?
Our bags are thoughtfully designed with timeless style and everyday functionality in mind. Each piece is crafted with premium materials and expert attention to detail to ensure lasting quality and luxury.
What materials are used in Maison and Mia bags?
We usetop-grain Napa leather for a buttery-soft, durable exterior and micro eco-suede lining, a sustainable vegan material that offers a smooth, refined interior finish.
When will I get my order?
Orders are processed within1–2 business daysafter payment confirmation. Once shipped, delivery typically takes3–5 business days, depending on your location. You’ll receive a tracking email once your order is on its way.
What is your return policy?
You can return any unused item within 15 days of delivery for a refund, provided it’s in its original packaging and condition. A 10% restocking fee applies to cover fulfillment and processing costs.
How do I start a return or refund request?
To begin a return, please emailinfo@maisonandmia.comwith your order number and reason for return. Our customer care team will assist you with the process and provide full instructions.
When will I get my order?
if you’ve received the wrong item or believe your product is faulty, contact us immediately at info@maisonandmia.comwith photos and order details. We’ll review the issue and offer a repair, replacement, or refund as appropriate.
